Showing 1 to 10 of 10078 search results for complaints data.

1. How to complain

   Consumers Complaints

   Published: 17/04/2016

   Last modified: 20/05/2025

   If you're unhappy with a financial product or service, find out how to complain and when you should get in touch with the Financial Ombudsman Service.

2. Complain about us, the PRA or the Bank of England (the regulators)

   How we operate

   Published: 04/04/2016

   Last modified: 15/05/2025

   Find out how to make a complaint about the regulators and how we investigate complaints.

3. How to complain if you’re a small business

   Published: 24/03/2021

   Last modified: 12/02/2025

   If you’re a small or medium-sized enterprise (SME) and you're unhappy with a product or service, follow these steps to make a complaint.

4. Complaints data

   Data

   Published: 29/04/2025

   Last modified: 29/04/2025

   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

5. How to claim compensation if a firm fails

   Consumers Complaints

   Published: 18/04/2016

   Last modified: 03/05/2023

   If a financial firm goes out of business and owes you money, you may be able to claim compensation. Find out what steps you should take to get your money back.

6. About our complaints data

   Data

   Published: 05/05/2016

   Last modified: 29/04/2025

   This page provides more information about how the FCA collects and reports complaints data.

7. Firm specific complaints data

   Data

   Published: 29/04/2025

   Last modified: 30/04/2025

   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

8. Previous complaints data

   Data

   Published: 05/05/2016

   Last modified: 29/04/2025

   Explore complaints data for previous years.

9. Complaints data: January to June 2016

   News stories

   Published: 06/10/2016

   Last modified: 10/10/2016

   We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products.

10. FSA Complaints data 2006 to 2008 [xls]

    Data

    Published: 19/04/2013

    Last modified: 04/08/2016

    Aggregate complaints statistics: 2006 - 2008. Including opened, closed, upheld, speed of closure and redress.